Shipping FAQs
Do you offer USA domestic shipping?
Yes, we offer USA domestic shipping for select products. Orders from our USA domestic warehouse are processed quickly and delivered within 2–5 days. This option ensures faster delivery times and eliminates the hassle of international customs clearance.
If you're unsure whether a product is available for domestic shipping, please check the product details or contact our customer support team for assistance.
Do you ship to P.O. Boxes and APO addresses?
Yes, we ship to both P.O. Boxes and APO addresses. To ensure successful delivery, please provide the complete and accurate shipping details in the designated shipping fields when placing your order. Additionally, you can include any specific instructions in the comments section of your order to help us process it more efficiently.
If you have any concerns or need assistance with entering your shipping information, our customer support team is available to help. Your package will be handled with care to ensure it reaches its destination.
How does RoidsPharm handle shipping?
At RoidsPharm, we ship orders across the USA and internationally to ensure our products reach customers worldwide. Here's how we handle shipping to maximize success and maintain discretion:
- Discreet Packaging: Our organization's name or any information suggesting pharmaceutical contents is never displayed on parcels or shipping slips, ensuring your privacy.
- Dynamic Packaging: To avoid unnecessary suspicion, we frequently update our packaging methods. The size of our packages is kept small and inconspicuous. If an order is too large for one package, it will be divided into multiple parcels—all covered by a single shipment handling fee.
- Eco-Friendly Approach: As part of our commitment to sustainability, we sometimes reuse original cardboard boxes for packing products that fit appropriately.
- Diverse Shipping Points: Shipments originate from various locations, including USA-based points and European countries, to optimize delivery success and reduce transit times.
If you have specific requirements or questions about shipping, feel free to contact our support team for assistance. Your order's safety, discretion, and timely delivery are our top priorities!
How long does delivery take?
Delivery times depend on the warehouse location:
- International Warehouse: Orders typically take 7–21 days to arrive.
- USA Domestic Warehouse: Orders are delivered within 2–5 days.
Please note that delivery times may vary slightly based on your location and shipping service. Rest assured, we prioritize timely and secure shipping for all orders.
Is your packaging discreet? What happens with customs, and what if my package is seized?
Yes, we prioritize your privacy by using discreet packaging for all orders. Here's how we handle packaging and customs-related issues:
- Discreet Packaging: Our packages are designed to be inconspicuous, with no mention of our organization or the contents inside. This helps minimize attention during transit and customs inspections.
- Customs Handling: In the rare event that your package is seized by customs, we offer a reshipment guarantee. Simply scan and email us a copy of the seizure letter issued by customs or the FDA, and we will reship your order at no additional cost.
Important Notes:
- Reshipments are limited to one time per order.
- We do not reship to the following countries due to strict customs regulations: Australia, Canada, New Zealand, Singapore, and South Korea.
If you have any concerns or need assistance, feel free to reach out to our support team. We are here to ensure your order reaches you safely and securely!
What is the cost of shipping?
The standard shipping cost is $40 USD for all orders. However, we are pleased to offer free shipping for orders totaling $1000 USD or more.
How It Works:
- Orders below $1000 USD: Shipping cost is $40 USD, added at checkout.
- Orders of $1000 USD or more: Automatically qualify for free shipping—no extra steps required!
If you have any questions about shipping costs or need assistance with your order, our customer support team is here to help. We're committed to making your shopping experience as smooth and affordable as possible!
Do you guarantee delivery?
Yes, we guarantee the successful delivery of all orders. If your package is missing or seized by customs, we will reship your order as part of our reshipping policy.
How Our Guarantee Works:
- For missing packages: If your package doesn't arrive within 30 days and you haven't received a customs seizure letter, contact us.
- For seized packages: If customs seizes your order, please scan and email us the official seizure letter to qualify for a reshipment.
Important Notes:
- Reshipments are limited to one time per order.
- Unfortunately, due to strict customs regulations, we do not reship to the following locations: Australia, Canada, New Zealand, Singapore, and South Korea.
Our goal is to ensure your order reaches you safely and securely. If you have any concerns or questions about delivery, please reach out to our support team for assistance.
How successful is the delivery process?
Our delivery process is designed to ensure the highest success rates while maintaining your privacy. Here's how we achieve it:
- Discreet Packaging: All packages are shipped with the utmost discretion. We remove products from their original boxes and repackage them carefully to minimize shipment volume and reduce the likelihood of attracting attention.
- Anonymous Labels: Neither our company name nor any indication of the package's contents appear on the shipping labels or parcels, ensuring your privacy is protected.
- Careful Handling: Each order is repacked with extreme care to ensure the products are secure during transit while maintaining a low-profile appearance.
These measures are part of our commitment to ensuring a high delivery success rate for our customers. If you have additional questions or concerns about our shipping process, feel free to contact our customer support team. We are here to help!
Is a signature required for delivery?
Yes, a signature is required upon delivery to ensure the successful and secure receipt of your order. All our packages are shipped via registered mail, which mandates a signature as part of the delivery process.
Why a Signature is Required:
- It ensures your package is delivered directly to you or an authorized recipient.
- It provides a confirmation of delivery for added security and peace of mind.
What You Should Know:
- This is a standard formality and does not reveal the contents of the package.
- Rest assured, our packaging is discreet, with no indication of our company name or the items inside.
If you have concerns about being available to sign for your package, consider arranging delivery to a location where you or someone you trust can receive it securely. For further assistance, feel free to contact our support team!
What should I do if I don't receive my order?
If you haven't received your order within the expected time frame, here's what you need to do:
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If Your Order is Seized by Customs:
- If customs seizes your package, you will receive an official seizure letter.
- Please scan and email us a copy of this letter so we can assist you promptly.
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If You Haven't Received Your Order or a Seizure Letter Within 24 Business Days:
- Contact us by submitting a ticket through our support system.
- Provide your order number and any relevant details, such as your name and shipping address.
- We will verify the situation and reship your order free of charge.
Important Notes:
- Reshipments are not available for the following locations due to strict customs regulations: Australia, Canada, New Zealand, Singapore, and South Korea.
- If you need further assistance, our customer support team is here to help resolve any issues.
We are committed to ensuring your satisfaction and will do our best to ensure your order reaches you securely!
Where can I find the expected arrival date of my package?
You can easily check the expected delivery date of your package by following these steps:
- Log in to your RoidsPharm account.
- Navigate to the "My Orders" section in your account dashboard.
- Locate the specific order ID you want to check.
- Click on the "More Info" button next to the order ID to view detailed information about your order, including the expected delivery date.
Additional Information:
- Please note that delivery times may vary depending on whether your package is shipped from our USA domestic warehouse (2–5 business days) or international warehouse (7–21 business days).
- If you have any issues accessing your order details or require further assistance, feel free to contact our customer support team.
We're here to ensure that tracking your order is as seamless as possible!
What does "semi-shipped" status mean?
The "semi-shipped" status means that your order has been partially processed for shipping:
- Part of Your Order Shipped: One or more items from your order have already been shipped and are on their way to you.
- Remaining Items in Processing: The rest of your order is still being prepared and will be shipped within 1 to 3 business days.
Why Does This Happen?
This status typically occurs when your order includes multiple items that need to be packaged separately for safe and efficient delivery.
How to Track the Status:
- Log in to your RoidsPharm account and check the tracking information for the shipped portion of your order under the "My Orders" section.
- Once the remaining items are shipped, you'll receive an update with their tracking details.
If you have further questions or need assistance, our support team is here to help! This process ensures that we deliver your products securely and as quickly as possible.
Do you provide tracking numbers? Are the packages trackable?
Yes, all parcels ordered through RoidsPharm are shipped using trackable shipping methods to ensure secure and reliable delivery.
Tracking Information:
- While your package is trackable, we may not disclose tracking numbers directly due to our privacy policy, which is designed to protect your order and ensure discretion.
- You can monitor the progress of your order and view the estimated delivery date by logging into your RoidsPharm account and checking the "Order History" section.
Why This Policy Exists:
This approach helps us maintain the highest level of privacy and security for our customers, ensuring that sensitive details remain confidential.
If you have any concerns or require assistance with tracking your order, our customer support team is happy to help. Rest assured, your package is handled with care and delivered as efficiently as possible.
My package is late. How long should I wait, and what should I do?
While we strive to ensure timely delivery, occasional delays may occur due to mail service or customs processing. Here's what you should do:
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Standard Delivery Time Frames:
- USA Domestic Warehouse: 2–5 business days.
- International Warehouse: 7–21 business days.
- If shipping to Europe: 7–14 business days.
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When to Contact Us:
- If your package hasn't arrived within 30 days and you haven't received a customs seizure letter, please contact us by submitting a ticket through our support system.
- Include your order number, name, and shipping address to help us assist you efficiently.
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How We Assist:
- We will investigate the issue and provide a resolution, such as tracking your package or initiating a reshipment if needed.
We understand how important it is for you to receive your order promptly and will do everything possible to ensure your satisfaction. If you have further concerns, our customer support team is always here to help!